Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, as collector's seeds are perishable goods, they cannot be returned or refunded once the order has been shipped.
Defective product or order error
If you received a defective product or one different from your order, contact us within 48 hours of receipt at contact@kissmyseeds.com with:
- Your order number
- A photo of the product received
We will do our best to find a suitable solution.
Lost parcel
In the event of a lost parcel, we open an investigation with DPD. A refund or reshipment will be issued once the carrier confirms the loss (processing time: 15 business days).